Wednesday, May 14, 2014
Service-Impacting System Maintenance - Sunday, May 18 10pm CST
On Sunday May 18 starting at 10pm CST, Point North Networks (KickAssVPS.com) will be upgrading our border firewalls to a new High Availability firewall cluster in the Dallas, TX data center. The maintenance will start at 10pm and will be completed by 11:59pm CST. During this time you will see brief connectivity issues to the hosted customer server infrastructure.
Thursday, January 30, 2014
Minneapolis Network Issues 1-30-14
Internal network switch issue, some connectivity lost. We are replacing it now.
Wednesday, January 16, 2013
Dallas Network Issue - 1/16/13
The Dallas issue has been resolved. All services have been restored. The outage was related to power. We will post an official RFO once all details are received.
We are aware of a networking issue out of our Dallas facility. We are working with the team there to determine the cause. We do not have an ETA at this time. We will be posting updates once received.
We are aware of a networking issue out of our Dallas facility. We are working with the team there to determine the cause. We do not have an ETA at this time. We will be posting updates once received.
Thursday, November 1, 2012
Minneapolis Conectivity Issues - 11/1/12 - UPDATE
Dear KickAssVPS.com Customers:
As you may be aware, a network fiber cut was experienced at our Minneapolis data center Yesterday, 11/1/2012.
At 01:30 AM CDT, Engineers, after testing the repaired fiber link, believes the network to be fully redundant, optimized, and operational.
We sincerely apologize for any issues this may have caused.
---
Based on updated information provided by the repair team and upstream provider, the work to repair the damaged fiber cable is estimated to be completed by 02:00 AM CDT on Friday, November 2nd.
At 15:04 PM CDT, Engineers monitored a connectivity drop at the Minneapolis Data Center facility. Network traffic immediately and automatically re-routed affected traffic through redundant links. Some customers may have noticed a brief interruption of service as the network reconverged.
At the time of the cut, Engineers immediately engaged with the upstream provider to determine a cause and begin remediation. By 16:00 CDT, engineers determined the cause of the drop as a fiber-optic cable cut. A repair team was dispatched to locate and repair the damaged cable. At this time, Engineers believe the repair will be complete by 20:00 CDT.
Our support staff will continue to monitor the circuit and work with the provider as progress is made. Some customers may notice routing intermittency, especially in OUTBOUND traffic, until this repair is complete. We will provide updates when any significant information is made available.
Best Regards,
KickAssVPS.com
As you may be aware, a network fiber cut was experienced at our Minneapolis data center Yesterday, 11/1/2012.
At 01:30 AM CDT, Engineers, after testing the repaired fiber link, believes the network to be fully redundant, optimized, and operational.
We sincerely apologize for any issues this may have caused.
---
Based on updated information provided by the repair team and upstream provider, the work to repair the damaged fiber cable is estimated to be completed by 02:00 AM CDT on Friday, November 2nd.
At 15:04 PM CDT, Engineers monitored a connectivity drop at the Minneapolis Data Center facility. Network traffic immediately and automatically re-routed affected traffic through redundant links. Some customers may have noticed a brief interruption of service as the network reconverged.
At the time of the cut, Engineers immediately engaged with the upstream provider to determine a cause and begin remediation. By 16:00 CDT, engineers determined the cause of the drop as a fiber-optic cable cut. A repair team was dispatched to locate and repair the damaged cable. At this time, Engineers believe the repair will be complete by 20:00 CDT.
Our support staff will continue to monitor the circuit and work with the provider as progress is made. Some customers may notice routing intermittency, especially in OUTBOUND traffic, until this repair is complete. We will provide updates when any significant information is made available.
Best Regards,
KickAssVPS.com
Wednesday, May 4, 2011
Service Imacting Network Maintenance - Sunday, May 8 4am-5am CST
Dear Customer,
On Sunday, May 8 at 4am CST, KickAssVPS technicians will be performing maintenance on the border firewalls conducting firmware updates. During this time customers will experience intermittent connectivity while the upgrades are performed. Planned maintenance window is for one hour, ending at 5am CST Sunday morning.
On Sunday, May 8 at 4am CST, KickAssVPS technicians will be performing maintenance on the border firewalls conducting firmware updates. During this time customers will experience intermittent connectivity while the upgrades are performed. Planned maintenance window is for one hour, ending at 5am CST Sunday morning.
Thursday, December 2, 2010
Resolution of Network Event - 12/2/2010
KickAssVPS.com monitored a service-impacting network event beginning at 12:43 PM CST and continuing until approximately 1:37 PM CST. During this period, customers may have experienced intermittent periods of packet loss and high latency.
This period of intermittency was caused by a massively-distributed denial-of-service attack originating from multiple networks in Asia. Engineers immediately began a detailed forensic investigation, identified the vector of attack, and were able to reduce and then eliminate the effects of this attack.
We apologize for the impact and inconvenience that this has had on your business.
This period of intermittency was caused by a massively-distributed denial-of-service attack originating from multiple networks in Asia. Engineers immediately began a detailed forensic investigation, identified the vector of attack, and were able to reduce and then eliminate the effects of this attack.
We apologize for the impact and inconvenience that this has had on your business.
Network Issues - 12-2-10
The KickAssVPS.com network is experiencing high latency issues, affecting traffic to the network. We are awaiting status for the data center. Will post updates soon.
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