Dear KickAssVPS.com Customer:
The Network Operations Center of our upstream provider monitored a service impacting network event at 10:49AM CDT. During the event, periods of packet loss and high latency were experienced while core BGP routers at our hosting facility were impacted by excessively high volumes of network traffic causing high router CPU utilization. After real-time forensic analysis of traffic patterns, it was determined that a distributed denial of service attack (DDoS) was occurring. Thousands of rouge network hosts in China were identified targeting various IP addresses at our upstream hosting facility. Engineers constructed an access control list (ACL) to match and block the source traffic. At approximately 11:25AM, all services returned to normal after the attack was successfully stopped.
We apologize for the impact and inconvenience that this has had on your business.
Best Regards,
KickAssVPS.com
Thursday, October 21, 2010
Network Outage - Update
KickAssVPS.com network has stabilized. We will be posting a full report shortly.
BGP Routing Issue affecting all incoming traffic
We have been informed of a global routing issue affecting all traffic to the KickAssVPS.com network. We are awaiting resolution from our ISP.
Thursday, September 16, 2010
Nationwide XO Bandwidth Issue
Our bandwidth provider XO communications is having a nationwide routing issue. We are awaiting an ETA to correct the intermittent connectivity issues.
Thursday, November 5, 2009
Denial of Service - 11/5/09 8:55pm CST
Dear Customer,
On Thursday, 11/5/09 at approximately 8:55pm CST, alerts were generated indicating a degradation in connectivity. It was discovered that a denial of service attack was being carried out against some IP addresses on our network, causing extreme bandwidth spikes choking out legitimate traffic. We were able to determine the source of the attacks and take preventive action. The network was functioning normally again at approximately 9:15pm CST.
We take these issues very seriously and are working twards preventing these issues going forward.
KickAssVPS.com
On Thursday, 11/5/09 at approximately 8:55pm CST, alerts were generated indicating a degradation in connectivity. It was discovered that a denial of service attack was being carried out against some IP addresses on our network, causing extreme bandwidth spikes choking out legitimate traffic. We were able to determine the source of the attacks and take preventive action. The network was functioning normally again at approximately 9:15pm CST.
We take these issues very seriously and are working twards preventing these issues going forward.
KickAssVPS.com
Thursday, September 3, 2009
Notification of Windows 2008 VPS Maintenance - 9/6/09 12:01am
Dear Windows 2008 VPS Customers,
Starting at 12:01 am CST on Sunday, September 6th, KickAssVPS.com will be performing maintenance on the Windows 2008 server environments. The maintenance will last until approximately 2am CST Saturday morning.
During this period, customers on the Windows 2008 server platform will experience intermittent connectivity.
This maintenance window is necessary for security updates, as well as physical rack placement for an optimized environment.
This maintenance period will ONLY affect Windows 2008 VPS customers.
A notification will be sent once the maintenance has been completed.
Thank You,
KickAssVPS.com
Starting at 12:01 am CST on Sunday, September 6th, KickAssVPS.com will be performing maintenance on the Windows 2008 server environments. The maintenance will last until approximately 2am CST Saturday morning.
During this period, customers on the Windows 2008 server platform will experience intermittent connectivity.
This maintenance window is necessary for security updates, as well as physical rack placement for an optimized environment.
This maintenance period will ONLY affect Windows 2008 VPS customers.
A notification will be sent once the maintenance has been completed.
Thank You,
KickAssVPS.com
Notification of SQL Maintenance - 9/5/09 12:01am CST
Dear Customer,
Starting at 12:01 am CST on Saturday, September 5th, KickAssVPS.comwill be performing maintenance on the shared SQL server environments.
The maintenance will last until approximately 2am CST Saturday morning.
During this period, all shared SQL services will be unavailable, including Microsoft and MySQL database services.
This maintenance window is necessary for security updates, as well as physical rack placement for an optimized environment.
A notification will be sent once the maintenance has been completed.
Thank You,
KickAssVPS.com
Starting at 12:01 am CST on Saturday, September 5th, KickAssVPS.comwill be performing maintenance on the shared SQL server environments.
The maintenance will last until approximately 2am CST Saturday morning.
During this period, all shared SQL services will be unavailable, including Microsoft and MySQL database services.
This maintenance window is necessary for security updates, as well as physical rack placement for an optimized environment.
A notification will be sent once the maintenance has been completed.
Thank You,
KickAssVPS.com
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