Dear Valued Customer,
KickAssVPS and our Data Center partner Atomic performed planned network maintenance beginning Saturday, May 9, 2009 at 12:00 AM CDT. The initial maintenance window was planned to last until 6:00AM CDT Saturday May 9, 2009.
This maintenance window was extended until Saturday, May 9, 2009 at 1 PM CDT due to some additional routing work that needed to be performed.
During the maintenance window, the distribution switches at the Edina Data Center has been upgraded to the Cisco 7606 WS-SUP720-3BXL platform. Additionally, the Managed Firewall products have been upgraded to handle additional network capacity. Together these upgrades will improve overall reliability and speed of the KickAssVPS.com Network, enhance existing products and services, and provide the capacity for important additional offerings now and for the future.
As planned, during the maintenance window, all Network Services and Products requiring access through the KickAssVPS.com Network did experience service interruptions to varying degrees.
Engineers have been on site at the Edina Data Center, closely monitoring the network post maintenance.
All services have been restored, tested, and are operating at desired levels. The upgrades have fully expanded all of the KickAssVPS.com offerings to the highest enterprise levels offered!
We appreciate and value your business and look forward to serving you in the future.
Sincerely,
KickAssVPS.com
Saturday, May 9, 2009
Network Upgrade Status
1:00pm CST. Routing issues should be resolved, all systems are functioning normally.
Network Upgrade Status
12:01pm CST - There are still some minor routing issues with some ISPs causing intermittent connectivity issues. ETA of having the routing issues solved is 1pm CST.
Thursday, May 7, 2009
Network Maintenance - Saturday, May 9, 2009
Dear Valued Customer,
KickAssVPS.com will have planned network maintenance beginning Saturday, May 9, 2009 at 12:00 AM CDT. This maintenance window will last until Saturday, May 9, 2009 at 6:00 AM CDT.
Distribution switches at the Edina data center will be upgraded to the Cisco 7606 WS-SUP720-3BXL platform. Additionally, the Managed Firewall products will be upgraded for additional network capacity. These upgrades will improve overall reliability and speed of the network, enhance existing products and services, and provide the capacity for important additional offerings now and for the future.
During this maintenance window, all network services will experience service interruptions to varying degrees. This will include all VPS servers, dedicated, and co-location customers.
Engineers will be on-site at the Edina data center, working diligently during the maintenance window to keep service downtime to a minimum.
If you have any questions regarding this maintenance, please contact us at support@kickassvps.com. We appreciate and value your business and look forward to serving you in the future.
Sincerely,
KickAssVPS.com
KickAssVPS.com will have planned network maintenance beginning Saturday, May 9, 2009 at 12:00 AM CDT. This maintenance window will last until Saturday, May 9, 2009 at 6:00 AM CDT.
Distribution switches at the Edina data center will be upgraded to the Cisco 7606 WS-SUP720-3BXL platform. Additionally, the Managed Firewall products will be upgraded for additional network capacity. These upgrades will improve overall reliability and speed of the network, enhance existing products and services, and provide the capacity for important additional offerings now and for the future.
During this maintenance window, all network services will experience service interruptions to varying degrees. This will include all VPS servers, dedicated, and co-location customers.
Engineers will be on-site at the Edina data center, working diligently during the maintenance window to keep service downtime to a minimum.
If you have any questions regarding this maintenance, please contact us at support@kickassvps.com. We appreciate and value your business and look forward to serving you in the future.
Sincerely,
KickAssVPS.com
Monday, March 23, 2009
DoS Directed at KickAssVPS.com
Dear Valued Customer:
At approximately 11:14 AM CDT this morning, customers on the KickAssVPS.com network began experiencing high latency, packet loss, and partial to complete loss of internet connectivity. This disruption was caused by a two-stage denial-of-service attack.
The first stage was a distributed attack involving hundreds of compromised systems from outside the KickAssVPS.com network. Within 15 minutes, engineers identified and neutralized the initial attack vector, which revealed a secondary attack.
The second stage consisted almost entirely of one primary source from China, generating as much as 300 mbps of garbage UDP traffic. Engineers identified and were able to neutralize this vector soon afterwards. All services returned to normal function by 11:54 AM CDT.
Our network partner, Atomic Data Centers, takes this event very seriously and is taking proactive steps to eliminate any future possibility of service disruption. Atomic is now in the final stages of implementing a $1 million upgrade of it's core routing systems, which will provide an array of anti-DoS attack mechanisms. This will allow us to continue to provide the exceptional service, uptime, and support you expect from KickAssVPS.com.
We apologize for any inconvenience this may have caused.
Sincerely,
KickAssVPS.com
At approximately 11:14 AM CDT this morning, customers on the KickAssVPS.com network began experiencing high latency, packet loss, and partial to complete loss of internet connectivity. This disruption was caused by a two-stage denial-of-service attack.
The first stage was a distributed attack involving hundreds of compromised systems from outside the KickAssVPS.com network. Within 15 minutes, engineers identified and neutralized the initial attack vector, which revealed a secondary attack.
The second stage consisted almost entirely of one primary source from China, generating as much as 300 mbps of garbage UDP traffic. Engineers identified and were able to neutralize this vector soon afterwards. All services returned to normal function by 11:54 AM CDT.
Our network partner, Atomic Data Centers, takes this event very seriously and is taking proactive steps to eliminate any future possibility of service disruption. Atomic is now in the final stages of implementing a $1 million upgrade of it's core routing systems, which will provide an array of anti-DoS attack mechanisms. This will allow us to continue to provide the exceptional service, uptime, and support you expect from KickAssVPS.com.
We apologize for any inconvenience this may have caused.
Sincerely,
KickAssVPS.com
Sunday, December 28, 2008
Re: Notification of Network Maintenance - 12/28/2008
Re: Firewall Upgrade
Dear Customer,
Unexpected connectivity problems persisted past the maintenance window. As a result, the firewall maintenance scheduled for this morning was backed out and reverted to the original configuration.
A new notification for the next scheduled maintenance date will be communicated.
We apologize for any inconvenience this may have caused.
KickAssVPS.com
Dear Customer,
Unexpected connectivity problems persisted past the maintenance window. As a result, the firewall maintenance scheduled for this morning was backed out and reverted to the original configuration.
A new notification for the next scheduled maintenance date will be communicated.
We apologize for any inconvenience this may have caused.
KickAssVPS.com
Monday, December 22, 2008
Notification of Network Maintenance - 12/28/2008
Dear Customer,
Below is a notification of upcoming network maintenance to the KickAssVPS.com network:
Date: Sunday, 12/28/08
Time: 12:01 AM CST
Duration: 1 Hour
Impact: Intermittent connectivity
Reason: Firewall Upgrade
Description:
On Sunday, 12/28/2008 at 12:01AM CST, network engineers will be replacing the KickAssVPS.com border firewall with new, high performance hardware and state-of-the art software. The upgrade will last approximately 1 hour. During this hour, you may notice intermittent connectivity to all services inside the KickAssVPS.com network.
Thank You!
KickAssVPS.com
Below is a notification of upcoming network maintenance to the KickAssVPS.com network:
Date: Sunday, 12/28/08
Time: 12:01 AM CST
Duration: 1 Hour
Impact: Intermittent connectivity
Reason: Firewall Upgrade
Description:
On Sunday, 12/28/2008 at 12:01AM CST, network engineers will be replacing the KickAssVPS.com border firewall with new, high performance hardware and state-of-the art software. The upgrade will last approximately 1 hour. During this hour, you may notice intermittent connectivity to all services inside the KickAssVPS.com network.
Thank You!
KickAssVPS.com
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