The Dallas issue has been resolved. All services have been restored. The outage was related to power. We will post an official RFO once all details are received.
We are aware of a networking issue out of our Dallas facility. We are working with the team there to determine the cause. We do not have an ETA at this time. We will be posting updates once received.
Wednesday, January 16, 2013
Thursday, November 1, 2012
Minneapolis Conectivity Issues - 11/1/12 - UPDATE
Dear KickAssVPS.com Customers:
As you may be aware, a network fiber cut was experienced at our Minneapolis data center Yesterday, 11/1/2012.
At 01:30 AM CDT, Engineers, after testing the repaired fiber link, believes the network to be fully redundant, optimized, and operational.
We sincerely apologize for any issues this may have caused.
---
Based on updated information provided by the repair team and upstream provider, the work to repair the damaged fiber cable is estimated to be completed by 02:00 AM CDT on Friday, November 2nd.
At 15:04 PM CDT, Engineers monitored a connectivity drop at the Minneapolis Data Center facility. Network traffic immediately and automatically re-routed affected traffic through redundant links. Some customers may have noticed a brief interruption of service as the network reconverged.
At the time of the cut, Engineers immediately engaged with the upstream provider to determine a cause and begin remediation. By 16:00 CDT, engineers determined the cause of the drop as a fiber-optic cable cut. A repair team was dispatched to locate and repair the damaged cable. At this time, Engineers believe the repair will be complete by 20:00 CDT.
Our support staff will continue to monitor the circuit and work with the provider as progress is made. Some customers may notice routing intermittency, especially in OUTBOUND traffic, until this repair is complete. We will provide updates when any significant information is made available.
Best Regards,
KickAssVPS.com
As you may be aware, a network fiber cut was experienced at our Minneapolis data center Yesterday, 11/1/2012.
At 01:30 AM CDT, Engineers, after testing the repaired fiber link, believes the network to be fully redundant, optimized, and operational.
We sincerely apologize for any issues this may have caused.
---
Based on updated information provided by the repair team and upstream provider, the work to repair the damaged fiber cable is estimated to be completed by 02:00 AM CDT on Friday, November 2nd.
At 15:04 PM CDT, Engineers monitored a connectivity drop at the Minneapolis Data Center facility. Network traffic immediately and automatically re-routed affected traffic through redundant links. Some customers may have noticed a brief interruption of service as the network reconverged.
At the time of the cut, Engineers immediately engaged with the upstream provider to determine a cause and begin remediation. By 16:00 CDT, engineers determined the cause of the drop as a fiber-optic cable cut. A repair team was dispatched to locate and repair the damaged cable. At this time, Engineers believe the repair will be complete by 20:00 CDT.
Our support staff will continue to monitor the circuit and work with the provider as progress is made. Some customers may notice routing intermittency, especially in OUTBOUND traffic, until this repair is complete. We will provide updates when any significant information is made available.
Best Regards,
KickAssVPS.com
Wednesday, May 4, 2011
Service Imacting Network Maintenance - Sunday, May 8 4am-5am CST
Dear Customer,
On Sunday, May 8 at 4am CST, KickAssVPS technicians will be performing maintenance on the border firewalls conducting firmware updates. During this time customers will experience intermittent connectivity while the upgrades are performed. Planned maintenance window is for one hour, ending at 5am CST Sunday morning.
On Sunday, May 8 at 4am CST, KickAssVPS technicians will be performing maintenance on the border firewalls conducting firmware updates. During this time customers will experience intermittent connectivity while the upgrades are performed. Planned maintenance window is for one hour, ending at 5am CST Sunday morning.
Thursday, December 2, 2010
Resolution of Network Event - 12/2/2010
KickAssVPS.com monitored a service-impacting network event beginning at 12:43 PM CST and continuing until approximately 1:37 PM CST. During this period, customers may have experienced intermittent periods of packet loss and high latency.
This period of intermittency was caused by a massively-distributed denial-of-service attack originating from multiple networks in Asia. Engineers immediately began a detailed forensic investigation, identified the vector of attack, and were able to reduce and then eliminate the effects of this attack.
We apologize for the impact and inconvenience that this has had on your business.
This period of intermittency was caused by a massively-distributed denial-of-service attack originating from multiple networks in Asia. Engineers immediately began a detailed forensic investigation, identified the vector of attack, and were able to reduce and then eliminate the effects of this attack.
We apologize for the impact and inconvenience that this has had on your business.
Network Issues - 12-2-10
The KickAssVPS.com network is experiencing high latency issues, affecting traffic to the network. We are awaiting status for the data center. Will post updates soon.
Thursday, October 21, 2010
Resolution of Network Event - 10/21/2010
Dear KickAssVPS.com Customer:
The Network Operations Center of our upstream provider monitored a service impacting network event at 10:49AM CDT. During the event, periods of packet loss and high latency were experienced while core BGP routers at our hosting facility were impacted by excessively high volumes of network traffic causing high router CPU utilization. After real-time forensic analysis of traffic patterns, it was determined that a distributed denial of service attack (DDoS) was occurring. Thousands of rouge network hosts in China were identified targeting various IP addresses at our upstream hosting facility. Engineers constructed an access control list (ACL) to match and block the source traffic. At approximately 11:25AM, all services returned to normal after the attack was successfully stopped.
We apologize for the impact and inconvenience that this has had on your business.
Best Regards,
KickAssVPS.com
The Network Operations Center of our upstream provider monitored a service impacting network event at 10:49AM CDT. During the event, periods of packet loss and high latency were experienced while core BGP routers at our hosting facility were impacted by excessively high volumes of network traffic causing high router CPU utilization. After real-time forensic analysis of traffic patterns, it was determined that a distributed denial of service attack (DDoS) was occurring. Thousands of rouge network hosts in China were identified targeting various IP addresses at our upstream hosting facility. Engineers constructed an access control list (ACL) to match and block the source traffic. At approximately 11:25AM, all services returned to normal after the attack was successfully stopped.
We apologize for the impact and inconvenience that this has had on your business.
Best Regards,
KickAssVPS.com
Network Outage - Update
KickAssVPS.com network has stabilized. We will be posting a full report shortly.
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