Dear Customer,
On Thursday, 11/5/09 at approximately 8:55pm CST, alerts were generated indicating a degradation in connectivity. It was discovered that a denial of service attack was being carried out against some IP addresses on our network, causing extreme bandwidth spikes choking out legitimate traffic. We were able to determine the source of the attacks and take preventive action. The network was functioning normally again at approximately 9:15pm CST.
We take these issues very seriously and are working twards preventing these issues going forward.
KickAssVPS.com
Thursday, November 5, 2009
Thursday, September 3, 2009
Notification of Windows 2008 VPS Maintenance - 9/6/09 12:01am
Dear Windows 2008 VPS Customers,
Starting at 12:01 am CST on Sunday, September 6th, KickAssVPS.com will be performing maintenance on the Windows 2008 server environments. The maintenance will last until approximately 2am CST Saturday morning.
During this period, customers on the Windows 2008 server platform will experience intermittent connectivity.
This maintenance window is necessary for security updates, as well as physical rack placement for an optimized environment.
This maintenance period will ONLY affect Windows 2008 VPS customers.
A notification will be sent once the maintenance has been completed.
Thank You,
KickAssVPS.com
Starting at 12:01 am CST on Sunday, September 6th, KickAssVPS.com will be performing maintenance on the Windows 2008 server environments. The maintenance will last until approximately 2am CST Saturday morning.
During this period, customers on the Windows 2008 server platform will experience intermittent connectivity.
This maintenance window is necessary for security updates, as well as physical rack placement for an optimized environment.
This maintenance period will ONLY affect Windows 2008 VPS customers.
A notification will be sent once the maintenance has been completed.
Thank You,
KickAssVPS.com
Notification of SQL Maintenance - 9/5/09 12:01am CST
Dear Customer,
Starting at 12:01 am CST on Saturday, September 5th, KickAssVPS.comwill be performing maintenance on the shared SQL server environments.
The maintenance will last until approximately 2am CST Saturday morning.
During this period, all shared SQL services will be unavailable, including Microsoft and MySQL database services.
This maintenance window is necessary for security updates, as well as physical rack placement for an optimized environment.
A notification will be sent once the maintenance has been completed.
Thank You,
KickAssVPS.com
Starting at 12:01 am CST on Saturday, September 5th, KickAssVPS.comwill be performing maintenance on the shared SQL server environments.
The maintenance will last until approximately 2am CST Saturday morning.
During this period, all shared SQL services will be unavailable, including Microsoft and MySQL database services.
This maintenance window is necessary for security updates, as well as physical rack placement for an optimized environment.
A notification will be sent once the maintenance has been completed.
Thank You,
KickAssVPS.com
Saturday, May 9, 2009
Network Upgrade Completed
Dear Valued Customer,
KickAssVPS and our Data Center partner Atomic performed planned network maintenance beginning Saturday, May 9, 2009 at 12:00 AM CDT. The initial maintenance window was planned to last until 6:00AM CDT Saturday May 9, 2009.
This maintenance window was extended until Saturday, May 9, 2009 at 1 PM CDT due to some additional routing work that needed to be performed.
During the maintenance window, the distribution switches at the Edina Data Center has been upgraded to the Cisco 7606 WS-SUP720-3BXL platform. Additionally, the Managed Firewall products have been upgraded to handle additional network capacity. Together these upgrades will improve overall reliability and speed of the KickAssVPS.com Network, enhance existing products and services, and provide the capacity for important additional offerings now and for the future.
As planned, during the maintenance window, all Network Services and Products requiring access through the KickAssVPS.com Network did experience service interruptions to varying degrees.
Engineers have been on site at the Edina Data Center, closely monitoring the network post maintenance.
All services have been restored, tested, and are operating at desired levels. The upgrades have fully expanded all of the KickAssVPS.com offerings to the highest enterprise levels offered!
We appreciate and value your business and look forward to serving you in the future.
Sincerely,
KickAssVPS.com
KickAssVPS and our Data Center partner Atomic performed planned network maintenance beginning Saturday, May 9, 2009 at 12:00 AM CDT. The initial maintenance window was planned to last until 6:00AM CDT Saturday May 9, 2009.
This maintenance window was extended until Saturday, May 9, 2009 at 1 PM CDT due to some additional routing work that needed to be performed.
During the maintenance window, the distribution switches at the Edina Data Center has been upgraded to the Cisco 7606 WS-SUP720-3BXL platform. Additionally, the Managed Firewall products have been upgraded to handle additional network capacity. Together these upgrades will improve overall reliability and speed of the KickAssVPS.com Network, enhance existing products and services, and provide the capacity for important additional offerings now and for the future.
As planned, during the maintenance window, all Network Services and Products requiring access through the KickAssVPS.com Network did experience service interruptions to varying degrees.
Engineers have been on site at the Edina Data Center, closely monitoring the network post maintenance.
All services have been restored, tested, and are operating at desired levels. The upgrades have fully expanded all of the KickAssVPS.com offerings to the highest enterprise levels offered!
We appreciate and value your business and look forward to serving you in the future.
Sincerely,
KickAssVPS.com
Network Upgrade Status
1:00pm CST. Routing issues should be resolved, all systems are functioning normally.
Network Upgrade Status
12:01pm CST - There are still some minor routing issues with some ISPs causing intermittent connectivity issues. ETA of having the routing issues solved is 1pm CST.
Thursday, May 7, 2009
Network Maintenance - Saturday, May 9, 2009
Dear Valued Customer,
KickAssVPS.com will have planned network maintenance beginning Saturday, May 9, 2009 at 12:00 AM CDT. This maintenance window will last until Saturday, May 9, 2009 at 6:00 AM CDT.
Distribution switches at the Edina data center will be upgraded to the Cisco 7606 WS-SUP720-3BXL platform. Additionally, the Managed Firewall products will be upgraded for additional network capacity. These upgrades will improve overall reliability and speed of the network, enhance existing products and services, and provide the capacity for important additional offerings now and for the future.
During this maintenance window, all network services will experience service interruptions to varying degrees. This will include all VPS servers, dedicated, and co-location customers.
Engineers will be on-site at the Edina data center, working diligently during the maintenance window to keep service downtime to a minimum.
If you have any questions regarding this maintenance, please contact us at support@kickassvps.com. We appreciate and value your business and look forward to serving you in the future.
Sincerely,
KickAssVPS.com
KickAssVPS.com will have planned network maintenance beginning Saturday, May 9, 2009 at 12:00 AM CDT. This maintenance window will last until Saturday, May 9, 2009 at 6:00 AM CDT.
Distribution switches at the Edina data center will be upgraded to the Cisco 7606 WS-SUP720-3BXL platform. Additionally, the Managed Firewall products will be upgraded for additional network capacity. These upgrades will improve overall reliability and speed of the network, enhance existing products and services, and provide the capacity for important additional offerings now and for the future.
During this maintenance window, all network services will experience service interruptions to varying degrees. This will include all VPS servers, dedicated, and co-location customers.
Engineers will be on-site at the Edina data center, working diligently during the maintenance window to keep service downtime to a minimum.
If you have any questions regarding this maintenance, please contact us at support@kickassvps.com. We appreciate and value your business and look forward to serving you in the future.
Sincerely,
KickAssVPS.com
Monday, March 23, 2009
DoS Directed at KickAssVPS.com
Dear Valued Customer:
At approximately 11:14 AM CDT this morning, customers on the KickAssVPS.com network began experiencing high latency, packet loss, and partial to complete loss of internet connectivity. This disruption was caused by a two-stage denial-of-service attack.
The first stage was a distributed attack involving hundreds of compromised systems from outside the KickAssVPS.com network. Within 15 minutes, engineers identified and neutralized the initial attack vector, which revealed a secondary attack.
The second stage consisted almost entirely of one primary source from China, generating as much as 300 mbps of garbage UDP traffic. Engineers identified and were able to neutralize this vector soon afterwards. All services returned to normal function by 11:54 AM CDT.
Our network partner, Atomic Data Centers, takes this event very seriously and is taking proactive steps to eliminate any future possibility of service disruption. Atomic is now in the final stages of implementing a $1 million upgrade of it's core routing systems, which will provide an array of anti-DoS attack mechanisms. This will allow us to continue to provide the exceptional service, uptime, and support you expect from KickAssVPS.com.
We apologize for any inconvenience this may have caused.
Sincerely,
KickAssVPS.com
At approximately 11:14 AM CDT this morning, customers on the KickAssVPS.com network began experiencing high latency, packet loss, and partial to complete loss of internet connectivity. This disruption was caused by a two-stage denial-of-service attack.
The first stage was a distributed attack involving hundreds of compromised systems from outside the KickAssVPS.com network. Within 15 minutes, engineers identified and neutralized the initial attack vector, which revealed a secondary attack.
The second stage consisted almost entirely of one primary source from China, generating as much as 300 mbps of garbage UDP traffic. Engineers identified and were able to neutralize this vector soon afterwards. All services returned to normal function by 11:54 AM CDT.
Our network partner, Atomic Data Centers, takes this event very seriously and is taking proactive steps to eliminate any future possibility of service disruption. Atomic is now in the final stages of implementing a $1 million upgrade of it's core routing systems, which will provide an array of anti-DoS attack mechanisms. This will allow us to continue to provide the exceptional service, uptime, and support you expect from KickAssVPS.com.
We apologize for any inconvenience this may have caused.
Sincerely,
KickAssVPS.com
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